Delivery & Returns
Delivery & Returns
At Wag-A-Tude Tags, we know that when you've found the perfect ID tag for your pet, you want it to arrive as quickly as possible!
Here's everything you need to know about delivery, cancellations, returns and our 12-Month Readability Promise.
🚚 Delivery Information
Free UK Delivery
Good news! All UK orders include FREE delivery.
We dispatch UK orders using Royal Mail Second Class.
As many of our products are personalised and individually made to order, we aim to dispatch orders within 1–3 working days, excluding weekends.
Once dispatched, your order will normally arrive with your regular post. No signature is required for our standard pet ID tag deliveries.
International Delivery
We also deliver internationally, with shipping starting from just £3.
USA
Orders to mainland USA addresses are shipped using our dedicated international delivery service, with USPS handling the final stage of delivery.
Europe & Rest of the World
Orders to other international destinations are normally sent using Royal Mail International Tracked, where a tracked service is available.
Our estimated delivery times from dispatch are:
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Europe: 5–7 working days.
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Rest of the world: 10–14 working days.
These are estimated delivery times rather than guaranteed arrival dates.
International deliveries may occasionally be delayed by customs, postal services or circumstances outside our control.
Any applicable import duties, customs charges or local taxes are the customer's responsibility unless otherwise stated at checkout.
Has Your Order Not Arrived?
If your order hasn't arrived within 7 working days of dispatch in the UK or 14 working days of dispatch internationally, please get in touch.
We'll be happy to investigate and help resolve the issue.
Email: info@wagatudetags.com
Your statutory rights concerning delivery are unaffected.
🐾 Cancellations & Returns
Personalised Orders
Every personalised Wag-A-Tude pet ID tag is individually made to order using the details you provide at checkout.
Because production can begin shortly after your order is placed, we cannot guarantee that cancellation or amendment requests can be accommodated.
If you need to change or cancel an order, please contact us as soon as possible.
If production hasn't started, we'll do our best to help.
Under the Consumer Contracts Regulations 2013, products made to your individual specifications are generally exempt from the standard 14-day change-of-mind cancellation right.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Non-Personalised Products
For products that are not personalised or otherwise exempt from cancellation rights, you generally have 14 days from receiving your order to notify us that you wish to cancel.
You then have a further 14 days to return the goods.
Unless otherwise agreed, customers are responsible for the direct cost of returning non-faulty goods following a change-of-mind cancellation.
Refunds will be processed in accordance with applicable consumer legislation, including any standard outbound delivery charges that must be refunded.
We may make a lawful deduction for any reduction in value caused by handling beyond what would reasonably be permitted when examining goods in a shop.
💙 Our 12-Month Readability Promise
Because a pet ID tag should do more than just look pretty!
We take pride in creating pet ID tags that are designed to look great and remain readable through everyday adventures.
That's why every Wag-A-Tude pet ID tag comes with our 12-Month Readability Promise.
If your tag becomes unreadable within 12 months of purchase through normal everyday use, we'll replace it FREE of charge.
What's Covered?
Our promise covers readability issues caused by normal everyday use, including:
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Fading of printed information.
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Scratching that makes the information unreadable.
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Deterioration of the printed details.
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Failure of the protective finish affecting readability.
What's Not Covered?
Our voluntary promise does not cover:
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Chewing or biting by pets.
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Deliberate damage or accidental crushing.
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Misuse or using the tag for anything other than its intended purpose.
Our tags are made for life on your pet's collar, not as chew toys!
Our 12-Month Readability Promise is provided in addition to your statutory consumer rights and does not affect your rights regarding faulty or misdescribed goods.
How to Claim
If your pet ID tag becomes unreadable within 12 months of purchase, simply email us at:
Please include:
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Your order number.
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A brief description of the problem.
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A photograph showing the issue, where possible.
We'll review the problem and arrange a free replacement where it falls within our readability promise.
📦 Faulty, Damaged or Incorrect Orders
We carefully check our products before dispatch, but occasionally things can go wrong.
If your order arrives damaged, contains an error we've made or develops a fault, please contact us so we can put things right.
Email info@wagatudetags.com with your order number, a description of the issue and, where possible, a photograph.
We'll review the problem and arrange an appropriate resolution in accordance with your statutory consumer rights.
Please remember that personalised information is reproduced using the details supplied at checkout.
We cannot normally provide free replacements for spelling mistakes or incorrect information entered by the customer, unless the error was made by us.
✉️ Returning an Item
In most cases, a photograph will be sufficient for us to assess an issue with a pet ID tag.
Occasionally, we may ask you to return an item for inspection.
Please contact us before returning a faulty product so we can provide instructions and arrange reasonable return postage costs where appropriate.
Our returns address is:
Wag-A-Tude Tags
38 Chapel Lane
Banks
Southport
PR9 8EY
United Kingdom
❤️ Need a Hand?
Whether you've got a question about delivery, need to amend an order or have a concern about your pet's ID tag, we're always happy to help.
Email: info@wagatudetags.com
We've been giving pets a voice since 2013, and we want every Wag-A-Tude customer to feel confident ordering from us.