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    Delivery & Returns

     Delivery

    Orders placed between December 19th 2022 - 2nd January 2023 will dispatch on 3rd January 2023. 

    We will continue to answer customer queries over the holiday period, however this may take slightly longer than usual.

    8th December 2022 - While we continue to dispatch orders daily, due to the ongoing Royal Mail strikes we are no longer able to guarantee pre-Christmas delivery for orders placed after 7th December 2022.

    Orders already placed may experience small delays as Royal Mail work through their backlogs. However, we are confident they will arrive with you in due course.

    Thank you for your support and patience during this time.

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    Wag-A-Tude Tags offer free delivery within the UK. International delivery starts at £3.75.

    All UK orders are shipped via Royal Mail First Class. We aim to dispatch all orders within 48hrs, except at weekends. 

    All orders to mainland USA are shipped via our special service ending with USPS making the final stage delivery.

    Orders to the rest of the world are dispatched via Royal Mail International Tracked (Where a tracked service is available). The delivery aim to Europe and Russia is 5-7 working days and 10-14 working days for the rest of the world.

    A signature is not required to receive Wag-A-Tude Tags, they will arrive as a letter with your regular post.

    If your pet ID tags have not arrived after 7 working days in the UK and after 14 working days to the rest of the world then please do get in touch with us so we can investigate things further.

     Returns

    We're proud of our tags and want you to be happy with them too. In the unlikely event that your tag ever becomes unreadable, we'll replace it for free. All we ask is that you contact us at info@wagatudetags.com with your order number and a picture of the tag so we can identify any fault.

    If you are unable to get a photo over to us you can return the tag in the post to us at:

    Wag-A-Tude,
    38 Chapel Lane,
    Banks,
    Southport,
    PR9 8EY
     

    We will dispatch a new ID tag to you immediately on receipt.